Shipping & Returns
Shipping Policy
For Standard Delivery, allow 4-15 business days. Most items take 12 -16 weeks to ship some items will arrive separately. Shipping for custom items can take longer to ship; please call 833.933.4687 to place your order or shop directly from our website store.
International delivery
We shipping outside the US and Canada? Complete the International destination address in your order form for eligible furniture items totaling $5,000 or more.
Shipping to South Africa? Shop our website for Exclusive furniture only available to South African residents.
As a temporary measure in response to continued flight limitations resulting from the COVID-19 pandemic, the standard delivery shipping option will not be available at checkout for international customers in most countries after April 1st. Express shipping will be the only option available for most countries at this time. The exceptions are as follows for customers in: China, Hong Kong, Macau, Taiwan and South Korea will continue to have both standard and express options. The European Union will continue to have both postal (where available) and express options. India, Colombia, Libya, Mauritius, Seychelles, Somalia, and Mayotte will no longer be able to place orders due to country import restrictions at this time.
Return & Exchange Policy
General Return
You can initiate a return within 30 days of receipt if you are not satisfied with the items. All returned items must be in brand-new condition, uninstalled and/or non-assembled, unused, no pieces missing and with original tags and packaging. You have to pay for the return or exchange cost if no quality issues are involved. We reserve the right to deduct the re-stocking fee from your refund when the returned item is not considered to be in its original packaging/condition or already been damaged. You will be charged a minimum restocking fee of 15% of invoice total on all furniture returns.
Defective Return
To qualify for a defective return, one of the following must apply:
-Item has a defect, or is faulty or malfunction
-Incorrect item was received
-Missing part(s)
-Damaged
We recommend you check the items within 48 hours of receipt and report to our customer service as soon as possible. Please offer the copy of your original order confirmation, confirm the item number & QTY of the defective item(s), photographs or video clearly showing the defect(s). Depending on the situation, we will be responsible for refunds, exchange or replacements according to your preference within 30 days of receipt. After 30 days, Fashion Fair House will make every attempt to rectify, but manufacturer defects found after 30 days of receipt are directed to the manufacturer’s warranty.
Supplement Terms
1. Damaged items means items that have been damaged in shipping.
To help you efficiently, please report to customer service about the damaged product within 48 hours after you received the item and do not discard the damaged item & its packaging. See I Receive a Damaged Item for further details.
2. Undeliverable and Refused Package
If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges and handling fees.